Company Info

AceK9.com dba Radiotronics, Inc.
1315 SW COMMERCE WAY
STUART FL 34997-7231

Phone: 772-600-7574

E-Mail: k9sales@acek9.com

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Terms and Conditions

 

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Return Policy

Items purchased from AceK9.com dba Radiotronics, Inc. and returned within 30 days from the date of purchase with original receipt or invoice is eligible for Store Credit or exchange. No credits or exchanges are allowed after 30 days from the date of purchase. Items must be in the original box, packaging, manuals and accessories. A restocking fee equal to 20% of the purchase price will be charged on returned items. Items that have been installed, used or altered cannot be returned.  Must be packed and returned in resalable condition for any credit to apply.  Original shipping cost to customer will not be refunded.

 

Non-defective items must be in brand new condition with the packing slip, all warranty cards, manuals and accessories. We cannot accept returns of opened items (unless defective) or any items returned more than 30 days after shipment. Defective items are covered under the particular manufacturer's warranty and we request that you please contact the manufacturer directly for repair or replacement of defective products.

 

All returns must include a Return Merchandise Authorization Number (RMA#). Please complete the Return Authorization Request Form and customer service will contact you via Fax and/or E-Mail with your RMA# and shipping instructions for the return. Returns that do not have an RMA# will be rejected and no credit will be given.

Return Items To:

AceK9.com dba Radiotronics, Inc.

Attn: Repair Dept.
1315 SW COMMERCE WAY
STUART FL 34997-7231


 

Please allow approximately 5-10 business days for your return to be processed once it has arrived at our warehouse.

 

 


 

Tech Support & Replacement Part Orders

Tech support and replacement part orders will not be fulfilled without a valid Acek9 product Serial Number.


AceK9 system parts are specifically designed to be used with AceK9 systems.

It is expressly forbidden to use AceK9 parts and components with Non AceK9 system applications.

 

 


 

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Click Here to View/Print TWO-YEAR LIMITED WARRANTY



 

 

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Tax, Duty & Tariff Policy

Radiotronics, Inc. d.b.a. AceK9.com does not collect or pay any tariffs, duties, taxes, or other fees outside of the state of Florida. This is a mail-order transaction and the purchaser is solely responsible for the requirements of their local government.

 

Convenience Fee

A convenience fee of 2.5% will be added to your invoice. All convenience fees are paid to the bank that processes the credit card transactions. Radiotronics/DBA Acek9.com does not retain ANY portion of this fee.



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Disclaimer

Radiotronics, Inc. and all of its subsidiaries reserves the right to discontinue products and to change specifications at anytime without incurring any obligation to incorporate new features in products previously sold. Proper use, care and maintenance of the equipment are the sole responsibility of the purchaser, installer, and/or end user of the equipment.  The purchaser, installer, and or end user is responsible for daily checks of products provided by Radiotronics, Inc. and all of its subsidiaries including all installed options. Door deployment product models Hot-N-Pop® Pro and K9 Door Popper are for Law Enforcement and Military use only in U.S. Domestic Model Police Package Vehicles. Buyer assumes all risk and liability whatsoever from the installation and use of products supplied by Radiotronics, Inc. and all of its subsidiaries.
AceK9 system parts are specifically designed to be used with AceK9 systems.It is expressly forbidden to use AceK9 parts and components with Non AceK9 system applications.

Vehicle wire colors vary due to make, model, year, power train and special options packages. Time to time there are discrepancies in wire color and location inside the vehicle. Radiotronics or Acek9.com are not responsible for changes or inaccuracies of the vehicle wire location or wire color. These factors are beyond our control. We have put great effort into providing the proper information to our customers. By gathering information from the vehicle manufacturers, testing vehicles at our location and feedback from installers around the country.

 

All pictures, images and photos found herein these documents are the sole property of Radiotronics, manufacturers and/or associates and CAN NOT be used commercially or reproduced commercially WITHOUT the EXPRESS WRITTEN PERMISSION of Radiotronics, Inc. and/or its manufacturers, and or associates.


General Disclaimer:

The information, products, names, prices and availability contained in this catalogue, brochure, or any other form of sales literature or web page is subject to change without notice. Radiotronics, Inc., its divisions, and/or its associates or assigns cannot accept responsibility for any inaccuracy within the pages on this web site or behind created external links. The company has the right to change directory structure or remove pages without any notice. Efforts have been made to locate and identify the copyright holders of all copyrighted materials. In the event of any questions arising from the use of materials on this server, please contact us.


Claimer of Endorsement:

Reference herein to any specific commercial products, process, or service by trade name, trademark, manufacturer, or otherwise, does not necessarily constitute or imply its endorsement, recommendation, or favoring by Radiotronics, Inc., its divisions, and/or its associates or assigns.

Similarity to or reference herein to any specific commercial products, process, or service by trade name, trademark, manufacturer, or otherwise, may be used in simple honorary comparisons and does not necessarily constitute or imply its endorsement, recommendation, or favoring of, to or by Radiotronics, Inc., its divisions, and/or its associates or assigns by the holders, owners, associates of the mentioned specific commercial products, process, or service by trade name, trademark, manufacturer.

All information in this catalogue, brochure, or any other form of sales literature or web page is proprietary and is subject to change without the notice to any party. No part of this catalogue, brochure, or any other form of sales literature or web page  constitutes any legal contract with any purchaser/customer of any product or service shown or described herein.

Copyrights:

Everything seen, read or presented herein this and all pages connected under the URL of www.Radiotronics.com, www.ACEK9.com and other domains owned by Radiotronics, Inc., its divisions, and/or its associates or assigns is the respectful sole property of Radiotronics, Inc., its divisions, and/or its associates or assigns and cannot be used in any manner without the written express permission of Radiotronics, Inc., its divisions, and/or its associates or assigns or its respectful manufacturers, suppliers and/or associates. Radiotronics, Inc., its divisions, and/or its associates or assigns retains and reserves all respectful rights thereto and thereof.
 

Patent:

Radiotronics innovative features and functions are patented.

Patent # 7,081,811
 

Note: No Further Discounts or Coupons on items listed as On Sale,Special Offer, Closeout or Factory Refurbished